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Our Privacy Policy
All about Information Security
Your privacy is important to us. We at Earth2pot Foods LLP ("Earth2pot" or "we") take the privacy of your information seriously. This privacy policy explains what personal data we collect from you, through our interactions with you on this website, and how we use that data.
This privacy policy applies to the website www.earth2pot.com . Please note that this website may include links to websites of third parties whose privacy practices differ from those of Earth2pot. If you provide personal data to any of those websites, then your data is governed by their privacy policy.
The privacy practices set forth in this privacy policy are for this website only. If you link to other websites or provide personal data to any of those websites, please review the privacy policies posted at those websites.
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information?
We collect information in the following ways:
Information given to us by you
For instance,
when you contact us through the Website (through any form, e-mail address, hyperlink or social media address posted therein);
when you register with us to receive our products, services and/or newsletters;
when you complete surveys conducted by or for us;
when you enter a competition or promotion;
when you opt to receive any communications (including any newsletter, promotional offers) from us;
from the information gathered by your visit to our web pages;
information provided by you (such as for subscribing to our newsletters);
If you contact us, we may keep a record of that correspondence.
Information collected automatically when you visit our website.
We automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation and includes your IP address and the way you use and interact with its content.
Our web servers or affiliates who provide analytics and performance enhancement services collect IP address, operating system details, browsing details, device details and language settings. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information ("aggregate data"). Earth2pot Foods LLP uses this information to measure the site usage, improve content and to ensure safety and security, as well enhance performance of the Website.
We may collect your Data automatically via Cookies, in line with the cookie settings on your browser. For more information about Cookies, please see the section below, titled " How do we use cookies and other tracking tools?".
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Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
To fulfill the order / delivery / service you have purchased
To improve our products or services
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized Product/ service-related communications and promotional messages through email;
To contact for survey or feedback on our products/services
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
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How do we store, use, share and disclose our site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data is stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
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We use and share the data only to the extent necessary
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with our employees, vendors, agents and professional advisors working on our behalf for the purposes described in this policy ; and
with service-providers who assist in protecting and securing our systems and provide services to us which require the processing of personal data, such as to host your information or to process your information for data profiling and user analysis.
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We usually do not share and disclose any personal Data collected from the Website with any other third parties other than mentioned above. However, this may happen if:
You request or authorize us to do so;
We need to comply with applicable law or respond to valid legal process; or
We need to operate and maintain the security of this website, including to prevent or stop an attack on our computer systems or networks.
We will not use your financial information for any purpose other than to complete a transaction with you. We do not rent, sell or share your personal information and will not disclose any of your personally identifiable information to any other third parties other than mentioned above for the said purposes.
How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company/products/services, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How do we use cookies and other tracking tools?
www.earth2pot.com uses cookies for improving and customizing customer shopping experience. Cookies is a piece of a data which is sent by the website and stored in the user web browser. It helps the website to load user’s previous activity anytime when the website is reloaded. We use cookies to keep a track on user’s activity so that it can recall your given information and preferences, every time when you load the website thereby making your use of the website faster and convenient. Use of cookies may also store your password for accessing the website so that you can automatically be directed your account on the website. Cookies do not carry viruses nor install malware on the host computer. However, the use of cookies is optional and it is upon the discretion of the user to accept or decline cookies. User may also change their browser setting to decline all or any of the cookie. Accepting the cookie is not essential for accessing www.earth2pot.com, but declining cookie may prevent you from accessing some features of the website thereby restricting your use of the site.
Our website is hosted on wix.com platform and Wix’s platform uses cookies for important reasons, such as:
To provide a great experience for our visitors and customers.
To identify our registered members (users who are registered on our site).
To monitor and analyze the performance, operation and effectiveness of Wix's platform.
To ensure their platform is secure and safe to use.
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We use third party services like Google analytics that gathers information such as browser type, operating system, tracking the number of visitors, how the visitors use the Site and is used on the Websites to track visitor traffic and site performance traffic by collecting anonymous information about the average time spent on the website, the pages viewed and other relevant usage statistics.
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To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.
Third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by our Privacy Policy.
We use third party payment processors like Razorpay to assist us in processing your payment information securely. Such third party processors' use of your Personal Information is governed by their respective privacy policies. We suggest that you review their respective privacy policies. We, however, ensure that we partner only with those payment processors who comply with applicable regulatory and industry standards.
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The Site may contain links to other websites. Earth2pot is not responsible for the privacy practices of such Web sites which it does not own, manage or control. The Site and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to the Site.
Earth2pot Users can opt-out of sharing the information with third parties by deactivating cookies, the process of which varies from browser to browser. Please refer to the help file of your browser to understand the process of deactivating cookies on your browser.
You may find more information about cookies on All About Cookies
The following links explain how to access cookie settings in various browsers:
How do you take my consent?
By continuing to use www.earth2pot.com and providing us with your information, we deem your consent to our privacy policy and permit us to use your information in the manner set in the privacy policy. Earth2pot will process the Personal Data in compliance with all applicable laws, enactments, regulations, orders, standards and other similar instruments, and applicable laws; and it will take appropriate technical and organizational measures against the unauthorized or unlawful processing of personal data and against the accidental loss or destruction of, or damage to, personal data to ensure the compliance.
How can you withdraw your consent?
If you don’t want us to process your data anymore, please contact us at care@earth2pot.com or send us mail to: Customer Care Executive, Earth2pot Foods LLP​, Plot No. 20 & 21, Sai Nagar Colony, Pedda Amberpet, Hyderabad - 501505, Telangana
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No liability
We shall not responsible for any breach of security or for any actions of any third parties that receive the User’s Personal Information
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Notwithstanding anything contained in this privacy policy or elsewhere, we shall not be held responsible for any loss, damage or misuse of the user’s information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).
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A "Force Majeure Event" shall mean any event that is beyond the reasonable control of us and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, epidemic, pandemic, strikes, lockouts or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, and any other similar events not within the control of us and which we are not able to overcome.
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Agreeing to Terms
If you do not agree to our privacy policy as posted here on this website, please do not use this site or any services offered by this site. Your use of this site indicates acceptance of this privacy policy.
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Policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
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Questions and Feedback
If you have any questions, concerns, feedback or comments about our privacy policy you may contact us using the information below:
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E-mail: care@earth2pot.com
Earth2pot Foods LLP​
Plot No. 20 & 21, Sai Nagar Colony
Pedda Amberpet, Hyderabad- 501505, Telangana
Website : www.earth2pot.com